Whitelist & Blocklist
The platform features a comprehensive 'Whitelist' and 'Blocklist' feature which can be utilised in some interesting ways.
To edit the whitelist, go to Devices > Whitelist on the Captivnet homepage. When devices are placed in the whitelist they are exempt from the usual authentication methods that guests would be presented with. Whitelists can be utilized when a device does not have a functional web browser (Such as certain game consoles and IoT devices) or it can be used to ensure a VIP is able to authenticate automatically without any barriers.
Time to whitelist
It takes a maximum of 1 minute for a device to be recognised by the white-list. This is because of the time it takes for the platform to 'Check-in' with the white list and the time it takes the device to 'check-in' on the network. Devices first need to be recognised by the property network to be added to the white-list, meaning users need wait 1 minute after arriving at a property, for the first time, to be recognised as being on the white-list.
The platform works on the basis of the MAC address being separated by hyphen (-) as opposed to colons (:), eg. aa-bb-cc-dd-ee
Devices that are not supposed to be authenticated onto a network (e.g. staff devices or devices from outside a venue) or devices that are causing issues and taking up much needed bandwidth, can be placed on a block-list. Placing these devices onto a block-list means that they will be unable to authenticate onto the wireless network the list is associated with.
The Airangel 'Honey Pot' is a method of ensuring devices are connected to the correct network. The honey pot is set up using a series of rules based on where devices are first on boarded or the frequency of connection. For example, staff could be authenticated during their induction to the 'staff network' within the break room. Once they are authenticated to the separate network their MAC address will be unable to access the guest network, ensuring their guests have the best experience and the network does not get crowded.
Labels can be assigned to devices that have been added to the WhiteList or BlockList. These labels can be assigned with actions and used in conjunction with device rules to co-ordinate specific actions for certain devices.